With the beginning of the heating season, residents are kindly asked to follow the recommendations below:

If heating system repairs are being carried out in your building or apartment, please report this in a timely manner to the numbers listed below to prevent flooding.

After the heating system is activated, residents of upper floors should release air from radiators using the special valves. If these valves are faulty, they should be replaced.

Check the condition of radiators and ensure there are no leaks.

To conserve heat, it is recommended to insulate window and door openings.

Please note that the heating system is activated gradually, which is a complex process requiring coordinated actions and adjustment of heat supply. We ask for your understanding and patience — connection of buildings will be carried out gradually over three days.

Priority is given to socially significant facilities: schools, kindergartens, hospitals, maternity wards, and social protection institutions. During this period, temporary interruptions in hot water supply may occur.

In case of an emergency or flooding, please immediately contact the following numbers:

Consumer Support Center:

(0312) 61-11-69, 1980, 0557 611166, 0777 611166, 0701 611166

Dispatcher Service:

56-85-58

On-duty engineers for in-building systems, Central District:

36-57-19, 30-07-67

On-duty engineers for in-building systems, Southern District:

51-06-22, 21-74-06